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Support tailored to your needs

Avid tailors support to your systems and budget. From planning and commissioning through everyday operation, Avid experts stand ready to build and test your uniquely integrated systems offsite before shipping, come to your site to facilitate new technology integration, or monitor and troubleshoot your entire operation remotely. And whenever you call Avid Support Services, you can be sure you’re getting an Avid expert, backed by our vast knowledge base.

Printable support services brief [PDF 356KB].

The core of Avid's support offering is the Avid Support Contract. The Avid Support contract combines access to telephone technical support, access to the Avid Knowledgebase, extended hardware warranty support and access to to upgrades into one convenient package.

Realise The Greatest Savings By Purchasing Avid Editing Products With Assurance
Purchase an Assurance support contract with your Avid editing product and save 15% on the price of that Assurance contract.  For extra peace of mind, and greater savings, purchase a 2 or 3 year Assurance agreement and save 15% on the full, multi-year price!  Contact your local Avid office or reseller to purchase Avid products and support.  Be sure to ask about this special offer beginning June 1, 2008 continuing through December 31, 2008.***

Avid Support Solutions

Basic Support
An annual support contract providing cost-effective software coverage to keep your systems up-to-date. Includes unlimited phone support Monday to Friday during business hours (local offices) and software upgrades.

Avid Advanced Response
With Advanced Response, Avid support representatives troubleshoot remotely, resolve your issues, upgrades you system, and speed up system restoration.

7X24 Technical Phone Support
 Extends the basic hours to 24 hours per day, weekends and holidays.

EHW
All Avid hardware ships with a standard one year hardware warranty, unless otherwise specified. Upon expiration of this standard warranty, you can extend the warranty of the Avid hardware by purchasing a new support contract with Extended Hardware Warranty option.

Note: Avid Advanced Response, 7x24 and EHW support solutions are only are available to customers with an existing or new Basic Support Contact.

*** Special, limited-time-only offer available for Assurance purchased with at least one of the following products:  Media Composer Software, NewsCutter Software, Symphony Nitris DX, Media Composer Mojo DX, Media Composer Nitris DX, NewsCutter Mojo DX, NewsCutter Nitris DX, and DS Nitris.